Privacy policy

Water and Wheels. Last updated November 2026.

What we collect

When you call, text, or use the website chat, we keep your name, phone number, the address of the work, what you tell us about the job, photos you send, and a recording and transcript of calls (each call says it's recorded). Mel, the business's AI assistant, uses it to answer you, give ballpark estimates, and book visits.

How it's used

Only to handle your job with Water and Wheels: replies, estimates, scheduling, reminders, and follow-up on the work. We don't sell it. Service providers that run our phones, texts, calendar, and AI (for example Telnyx, Twilio, LiveKit, Anthropic, OpenAI, Google Calendar) process it for us under their own privacy terms.

Text messages (SMS)

Water and Wheels texts customers who contact it first: when you text (936) 272-9107 or ask for a text during a call. Texts are about your job: answers to your questions, photos you send, ballpark quotes, booking or moving a visit, and visit reminders. Replies come from the business's assistant, Mel, and from Anthony.

• Message frequency varies with your job.
• Message and data rates may apply.
• Reply STOP to opt out at any time; reply START to opt back in.
• Reply HELP for help, or call (936) 272-9107.
• Carriers are not liable for delayed or undelivered messages.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent are not shared with anyone.

Your choices

Ask Anthony to see, correct, or delete what's on file, or to stop all contact, by calling or texting (936) 272-9107.

The platform

Mel is provided to Water and Wheels by HandyCall (gethandycall.com), the platform that runs the phone line, texting, and AI on the business's behalf. The platform may review call recordings, transcripts, and text messages to run the service and improve how Mel answers. The platform's own policy is at gethandycall.com/privacy; questions about the platform go to [email protected].